/** * WooCommerce Customer Functions * * Functions for customers. * * @package WooCommerce\Functions * @version 2.2.0 */ use Automattic\WooCommerce\Enums\OrderInternalStatus; use Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore; use Automattic\WooCommerce\Internal\Utilities\Users; use Automattic\WooCommerce\Utilities\OrderUtil; defined( 'ABSPATH' ) || exit; /** * Prevent any user who cannot 'edit_posts' (subscribers, customers etc) from seeing the admin bar. * * Note: get_option( 'woocommerce_lock_down_admin', true ) is a deprecated option here for backwards compatibility. Defaults to true. * * @param bool $show_admin_bar If should display admin bar. * @return bool */ function wc_disable_admin_bar( $show_admin_bar ) { /** * Controls whether the WooCommerce admin bar should be disabled. * * @since 3.0.0 * * @param bool $enabled */ if ( apply_filters( 'woocommerce_disable_admin_bar', true ) && ! ( current_user_can( 'edit_posts' ) || current_user_can( 'manage_woocommerce' ) ) ) { $show_admin_bar = false; } return $show_admin_bar; } add_filter( 'show_admin_bar', 'wc_disable_admin_bar', 10, 1 ); // phpcs:ignore WordPress.VIP.AdminBarRemoval.RemovalDetected if ( ! function_exists( 'wc_create_new_customer' ) ) { /** * Create a new customer. * * @since 9.4.0 Moved woocommerce_registration_error_email_exists filter to the shortcode checkout class. * @since 9.4.0 Removed handling for generating username/password based on settings--this is consumed at form level. Here, if data is missing it will be generated. * * @param string $email Customer email. * @param string $username Customer username. * @param string $password Customer password. * @param array $args List of arguments to pass to `wp_insert_user()`. * @return int|WP_Error Returns WP_Error on failure, Int (user ID) on success. */ function wc_create_new_customer( $email, $username = '', $password = '', $args = array() ) { if ( empty( $email ) || ! is_email( $email ) ) { return new WP_Error( 'registration-error-invalid-email', __( 'Please provide a valid email address.', 'woocommerce' ) ); } if ( email_exists( $email ) ) { return new WP_Error( 'registration-error-email-exists', sprintf( // Translators: %s Email address. esc_html__( 'An account is already registered with %s. Please log in or use a different email address.', 'woocommerce' ), esc_html( $email ) ) ); } if ( empty( $username ) ) { $username = wc_create_new_customer_username( $email, $args ); } $username = sanitize_user( $username ); if ( empty( $username ) || ! validate_username( $username ) ) { return new WP_Error( 'registration-error-invalid-username', __( 'Please provide a valid account username.', 'woocommerce' ) ); } if ( username_exists( $username ) ) { return new WP_Error( 'registration-error-username-exists', __( 'An account is already registered with that username. Please choose another.', 'woocommerce' ) ); } // Handle password creation. $password_generated = false; if ( empty( $password ) ) { $password = wp_generate_password(); $password_generated = true; } if ( empty( $password ) ) { return new WP_Error( 'registration-error-missing-password', __( 'Please create a password for your account.', 'woocommerce' ) ); } // Use WP_Error to handle registration errors. $errors = new WP_Error(); /** * Fires before a customer account is registered. * * This hook fires before customer accounts are created and passes the form data (username, email) and an array * of errors. * * This could be used to add extra validation logic and append errors to the array. * * @since 7.2.0 * * @internal Matches filter name in WooCommerce core. * * @param string $username Customer username. * @param string $user_email Customer email address. * @param \WP_Error $errors Error object. */ do_action( 'woocommerce_register_post', $username, $email, $errors ); /** * Filters registration errors before a customer account is registered. * * This hook filters registration errors. This can be used to manipulate the array of errors before * they are displayed. * * @since 7.2.0 * * @internal Matches filter name in WooCommerce core. * * @param \WP_Error $errors Error object. * @param string $username Customer username. * @param string $user_email Customer email address. * @return \WP_Error */ $errors = apply_filters( 'woocommerce_registration_errors', $errors, $username, $email ); if ( is_wp_error( $errors ) && $errors->get_error_code() ) { return $errors; } // Merged passed args with sanitized username, email, and password. $customer_data = array_merge( $args, array( 'user_login' => $username, 'user_pass' => $password, 'user_email' => $email, 'role' => 'customer', ) ); /** * Filters customer data before a customer account is registered. * * This hook filters customer data. It allows user data to be changed, for example, username, password, email, * first name, last name, and role. * * @since 7.2.0 * * @param array $customer_data An array of customer (user) data. * @return array */ $new_customer_data = apply_filters( 'woocommerce_new_customer_data', wp_parse_args( $customer_data, array( 'first_name' => '', 'last_name' => '', 'source' => 'unknown', ) ) ); $customer_id = wp_insert_user( $new_customer_data ); if ( is_wp_error( $customer_id ) ) { return $customer_id; } // Set account flag to remind customer to update generated password. if ( $password_generated ) { update_user_option( $customer_id, 'default_password_nag', true, true ); } /** * Fires after a customer account has been registered. * * This hook fires after customer accounts are created and passes the customer data. * * @since 7.2.0 * * @internal Matches filter name in WooCommerce core. * * @param integer $customer_id New customer (user) ID. * @param array $new_customer_data Array of customer (user) data. * @param string $password_generated The generated password for the account. */ do_action( 'woocommerce_created_customer', $customer_id, $new_customer_data, $password_generated ); return $customer_id; } } /** * Create a unique username for a new customer. * * @since 3.6.0 * @param string $email New customer email address. * @param array $new_user_args Array of new user args, maybe including first and last names. * @param string $suffix Append string to username to make it unique. * @return string Generated username. */ function wc_create_new_customer_username( $email, $new_user_args = array(), $suffix = '' ) { $username_parts = array(); if ( isset( $new_user_args['first_name'] ) ) { $username_parts[] = sanitize_user( $new_user_args['first_name'], true ); } if ( isset( $new_user_args['last_name'] ) ) { $username_parts[] = sanitize_user( $new_user_args['last_name'], true ); } // Remove empty parts. $username_parts = array_filter( $username_parts ); // If there are no parts, e.g. name had unicode chars, or was not provided, fallback to email. if ( empty( $username_parts ) ) { $email_parts = explode( '@', $email ); $email_username = $email_parts[0]; // Exclude common prefixes. if ( in_array( $email_username, array( 'sales', 'hello', 'mail', 'contact', 'info', ), true ) ) { // Get the domain part. $email_username = $email_parts[1]; } $username_parts[] = sanitize_user( $email_username, true ); } $username = wc_strtolower( implode( '.', $username_parts ) ); if ( $suffix ) { $username .= $suffix; } /** * WordPress 4.4 - filters the list of blocked usernames. * * @since 3.7.0 * @param array $usernames Array of blocked usernames. */ $illegal_logins = (array) apply_filters( 'illegal_user_logins', array() ); // Stop illegal logins and generate a new random username. if ( in_array( strtolower( $username ), array_map( 'strtolower', $illegal_logins ), true ) ) { $new_args = array(); /** * Filter generated customer username. * * @since 3.7.0 * @param string $username Generated username. * @param string $email New customer email address. * @param array $new_user_args Array of new user args, maybe including first and last names. * @param string $suffix Append string to username to make it unique. */ $new_args['first_name'] = apply_filters( 'woocommerce_generated_customer_username', 'woo_user_' . zeroise( wp_rand( 0, 9999 ), 4 ), $email, $new_user_args, $suffix ); return wc_create_new_customer_username( $email, $new_args, $suffix ); } if ( username_exists( $username ) ) { // Generate something unique to append to the username in case of a conflict with another user. $suffix = '-' . zeroise( wp_rand( 0, 9999 ), 4 ); return wc_create_new_customer_username( $email, $new_user_args, $suffix ); } /** * Filter new customer username. * * @since 3.7.0 * @param string $username Customer username. * @param string $email New customer email address. * @param array $new_user_args Array of new user args, maybe including first and last names. * @param string $suffix Append string to username to make it unique. */ return apply_filters( 'woocommerce_new_customer_username', $username, $email, $new_user_args, $suffix ); } /** * Login a customer (set auth cookie and set global user object). * * @param int $customer_id Customer ID. */ function wc_set_customer_auth_cookie( $customer_id ) { wp_set_current_user( $customer_id ); wp_set_auth_cookie( $customer_id, true ); // Update session. if ( is_callable( array( WC()->session, 'init_session_cookie' ) ) ) { WC()->session->init_session_cookie(); } } /** * Get past orders (by email) and update them. * * @param int $customer_id Customer ID. * @return int */ function wc_update_new_customer_past_orders( $customer_id ) { $linked = 0; $complete = 0; $customer = get_user_by( 'id', absint( $customer_id ) ); $customer_orders = wc_get_orders( array( 'limit' => -1, 'customer' => array( array( 0, $customer->user_email ) ), 'return' => 'ids', ) ); if ( ! empty( $customer_orders ) ) { foreach ( $customer_orders as $order_id ) { $order = wc_get_order( $order_id ); if ( ! $order ) { continue; } $order->set_customer_id( $customer->ID ); $order->save(); if ( $order->has_downloadable_item() ) { $data_store = WC_Data_Store::load( 'customer-download' ); $data_store->delete_by_order_id( $order->get_id() ); wc_downloadable_product_permissions( $order->get_id(), true ); } do_action( 'woocommerce_update_new_customer_past_order', $order_id, $customer ); if ( $order->get_status() === OrderInternalStatus::COMPLETED ) { ++$complete; } ++$linked; } } if ( $complete ) { update_user_meta( $customer_id, 'paying_customer', 1 ); Users::update_site_user_meta( $customer_id, 'wc_order_count', '' ); Users::update_site_user_meta( $customer_id, 'wc_money_spent', '' ); Users::delete_site_user_meta( $customer_id, 'wc_last_order' ); } return $linked; } /** * Order payment completed - This is a paying customer. * * @param int $order_id Order ID. */ function wc_paying_customer( $order_id ) { $order = wc_get_order( $order_id ); $customer_id = $order->get_customer_id(); if ( $customer_id > 0 && 'shop_order_refund' !== $order->get_type() ) { $customer = new WC_Customer( $customer_id ); if ( ! $customer->get_is_paying_customer() ) { $customer->set_is_paying_customer( true ); $customer->save(); } } } add_action( 'woocommerce_payment_complete', 'wc_paying_customer' ); add_action( 'woocommerce_order_status_completed', 'wc_paying_customer' ); /** * Checks if a user (by email or ID or both) has bought an item. * * @param string $customer_email Customer email to check. * @param int $user_id User ID to check. * @param int $product_id Product ID to check. * @return bool */ function wc_customer_bought_product( $customer_email, $user_id, $product_id ) { global $wpdb; $result = apply_filters( 'woocommerce_pre_customer_bought_product', null, $customer_email, $user_id, $product_id ); if ( null !== $result ) { return $result; } /** * Whether to use lookup tables - it can optimize performance, but correctness depends on the frequency of the AS job. * * @since 9.7.0 * * @param bool $enabled * @param string $customer_email Customer email to check. * @param int $user_id User ID to check. * @param int $product_id Product ID to check. * @return bool */ $use_lookup_tables = apply_filters( 'woocommerce_customer_bought_product_use_lookup_tables', false, $customer_email, $user_id, $product_id ); if ( $use_lookup_tables ) { // Lookup tables get refreshed along with the `woocommerce_reports` transient version (due to async processing). // With high orders placement rate, this caching here will be short-lived (suboptimal for BFCM/Christmas and busy stores in general). $cache_version = WC_Cache_Helper::get_transient_version( 'woocommerce_reports' ); } elseif ( '' === $customer_email && $user_id ) { // Optimized: for specific customers version with orders count (it's a user meta from in-memory populated datasets). // Best-case scenario for caching here, as it only depends on the customer orders placement rate. $cache_version = wc_get_customer_order_count( $user_id ); } else { // Fallback: create, update, and delete operations on orders clears caches and refreshes `orders` transient version. // With high orders placement rate, this caching here will be short-lived (suboptimal for BFCM/Christmas and busy stores in general). // For the core, no use-cases for this branch. Themes/extensions are still valid use-cases. $cache_version = WC_Cache_Helper::get_transient_version( 'orders' ); } $cache_group = 'orders'; $cache_key = 'wc_customer_bought_product_' . md5( $customer_email . '-' . $user_id . '-' . $use_lookup_tables ); $cache_value = wp_cache_get( $cache_key, $cache_group ); if ( isset( $cache_value['value'], $cache_value['version'] ) && $cache_value['version'] === $cache_version ) { $result = $cache_value['value']; } else { $customer_data = array( $user_id ); if ( $user_id ) { $user = get_user_by( 'id', $user_id ); if ( isset( $user->user_email ) ) { $customer_data[] = $user->user_email; } } if ( is_email( $customer_email ) ) { $customer_data[] = $customer_email; } $customer_data = array_map( 'esc_sql', array_filter( array_unique( $customer_data ) ) ); $statuses = array_map( 'esc_sql', wc_get_is_paid_statuses() ); if ( count( $customer_data ) === 0 ) { return false; } if ( OrderUtil::custom_orders_table_usage_is_enabled() ) { $statuses = array_map( function ( $status ) { return "wc-$status"; }, $statuses ); $order_table = OrdersTableDataStore::get_orders_table_name(); $user_id_clause = ''; if ( $user_id ) { $user_id_clause = 'OR o.customer_id = ' . absint( $user_id ); } if ( $use_lookup_tables ) { // HPOS: yes, Lookup table: yes. $sql = " SELECT DISTINCT product_or_variation_id FROM ( SELECT CASE WHEN product_id != 0 THEN product_id ELSE variation_id END AS product_or_variation_id FROM {$wpdb->prefix}wc_order_product_lookup lookup INNER JOIN $order_table AS o ON lookup.order_id = o.ID WHERE o.status IN ('" . implode( "','", $statuses ) . "') AND ( o.billing_email IN ('" . implode( "','", $customer_data ) . "') $user_id_clause ) ) AS subquery WHERE product_or_variation_id != 0 "; } else { // HPOS: yes, Lookup table: no. $sql = " SELECT DISTINCT im.meta_value FROM $order_table AS o INNER JOIN {$wpdb->prefix}woocommerce_order_items AS i ON o.id = i.order_id INNER JOIN {$wpdb->prefix}woocommerce_order_itemmeta AS im ON i.order_item_id = im.order_item_id WHERE o.status IN ('" . implode( "','", $statuses ) . "') AND im.meta_key IN ('_product_id', '_variation_id' ) AND im.meta_value != 0 AND ( o.billing_email IN ('" . implode( "','", $customer_data ) . "') $user_id_clause ) "; } $result = $wpdb->get_col( $sql ); } elseif ( $use_lookup_tables ) { // HPOS: no, Lookup table: yes. $result = $wpdb->get_col( " SELECT DISTINCT product_or_variation_id FROM ( SELECT CASE WHEN lookup.product_id != 0 THEN lookup.product_id ELSE lookup.variation_id END AS product_or_variation_id FROM {$wpdb->prefix}wc_order_product_lookup AS lookup INNER JOIN {$wpdb->posts} AS p ON p.ID = lookup.order_id INNER JOIN {$wpdb->postmeta} AS pm ON p.ID = pm.post_id WHERE p.post_status IN ( 'wc-" . implode( "','wc-", $statuses ) . "' ) AND pm.meta_key IN ( '_billing_email', '_customer_user' ) AND pm.meta_value IN ( '" . implode( "','", $customer_data ) . "' ) ) AS subquery WHERE product_or_variation_id != 0 " ); // WPCS: unprepared SQL ok. } else { // HPOS: no, Lookup table: no. // phpcs:disable WordPress.DB.PreparedSQL.NotPrepared $result = $wpdb->get_col( " SELECT DISTINCT im.meta_value FROM {$wpdb->posts} AS p INNER JOIN {$wpdb->postmeta} AS pm ON p.ID = pm.post_id INNER JOIN {$wpdb->prefix}woocommerce_order_items AS i ON p.ID = i.order_id INNER JOIN {$wpdb->prefix}woocommerce_order_itemmeta AS im ON i.order_item_id = im.order_item_id WHERE p.post_status IN ( 'wc-" . implode( "','wc-", $statuses ) . "' ) AND p.post_type = 'shop_order' AND pm.meta_key IN ( '_billing_email', '_customer_user' ) AND im.meta_key IN ( '_product_id', '_variation_id' ) AND im.meta_value != 0 AND pm.meta_value IN ( '" . implode( "','", $customer_data ) . "' ) " ); // phpcs:enable WordPress.DB.PreparedSQL.NotPrepared } $result = array_map( 'absint', $result ); wp_cache_set( $cache_key, array( 'version' => $cache_version, 'value' => $result, ), $cache_group, MONTH_IN_SECONDS ); } return in_array( absint( $product_id ), $result, true ); } /** * Checks if the current user has a role. * * @param string $role The role. * @return bool */ function wc_current_user_has_role( $role ) { return wc_user_has_role( wp_get_current_user(), $role ); } /** * Checks if a user has a role. * * @param int|\WP_User $user The user. * @param string $role The role. * @return bool */ function wc_user_has_role( $user, $role ) { if ( ! is_object( $user ) ) { $user = get_userdata( $user ); } if ( ! $user || ! $user->exists() ) { return false; } return in_array( $role, $user->roles, true ); } /** * Checks if a user has a certain capability. * * @param array $allcaps All capabilities. * @param array $caps Capabilities. * @param array $args Arguments. * * @return array The filtered array of all capabilities. */ function wc_customer_has_capability( $allcaps, $caps, $args ) { if ( isset( $caps[0] ) ) { switch ( $caps[0] ) { case 'view_order': $user_id = intval( $args[1] ); $order = wc_get_order( $args[2] ); if ( $order && $user_id === $order->get_user_id() ) { $allcaps['view_order'] = true; } break; case 'pay_for_order': $user_id = intval( $args[1] ); $order_id = isset( $args[2] ) ? $args[2] : null; // When no order ID, we assume it's a new order // and thus, customer can pay for it. if ( ! $order_id ) { $allcaps['pay_for_order'] = true; break; } $order = wc_get_order( $order_id ); if ( $order && ( $user_id === $order->get_user_id() || ! $order->get_user_id() ) ) { $allcaps['pay_for_order'] = true; } break; case 'order_again': $user_id = intval( $args[1] ); $order = wc_get_order( $args[2] ); if ( $order && $user_id === $order->get_user_id() ) { $allcaps['order_again'] = true; } break; case 'cancel_order': $user_id = intval( $args[1] ); $order = wc_get_order( $args[2] ); if ( $order && $user_id === $order->get_user_id() ) { $allcaps['cancel_order'] = true; } break; case 'download_file': $user_id = intval( $args[1] ); $download = $args[2]; if ( $download && $user_id === $download->get_user_id() ) { $allcaps['download_file'] = true; } break; } } return $allcaps; } add_filter( 'user_has_cap', 'wc_customer_has_capability', 10, 3 ); /** * Safe way of allowing shop managers restricted capabilities that will remove * access to the capabilities if WooCommerce is deactivated. * * @since 3.5.4 * @param bool[] $allcaps Array of key/value pairs where keys represent a capability name and boolean values * represent whether the user has that capability. * @param string[] $caps Required primitive capabilities for the requested capability. * @param array $args Arguments that accompany the requested capability check. * @param WP_User $user The user object. * @return bool[] */ function wc_shop_manager_has_capability( $allcaps, $caps, $args, $user ) { if ( wc_user_has_role( $user, 'shop_manager' ) ) { // @see wc_modify_map_meta_cap, which limits editing to customers. $allcaps['edit_users'] = true; } return $allcaps; } add_filter( 'user_has_cap', 'wc_shop_manager_has_capability', 10, 4 ); /** * Modify the list of editable roles to prevent non-admin adding admin users. * * @param array $roles Roles. * @return array */ function wc_modify_editable_roles( $roles ) { if ( is_multisite() && is_super_admin() ) { return $roles; } if ( ! wc_current_user_has_role( 'administrator' ) ) { unset( $roles['administrator'] ); if ( wc_current_user_has_role( 'shop_manager' ) ) { $shop_manager_editable_roles = apply_filters( 'woocommerce_shop_manager_editable_roles', array( 'customer' ) ); return array_intersect_key( $roles, array_flip( $shop_manager_editable_roles ) ); } } return $roles; } add_filter( 'editable_roles', 'wc_modify_editable_roles' ); /** * Modify capabilities to prevent non-admin users editing admin users. * * $args[0] will be the user being edited in this case. * * @param array $caps Array of caps. * @param string $cap Name of the cap we are checking. * @param int $user_id ID of the user being checked against. * @param array $args Arguments. * @return array */ function wc_modify_map_meta_cap( $caps, $cap, $user_id, $args ) { if ( is_multisite() && is_super_admin() ) { return $caps; } switch ( $cap ) { case 'edit_user': case 'remove_user': case 'promote_user': case 'delete_user': if ( ! isset( $args[0] ) || $args[0] === $user_id ) { break; } elseif ( ! wc_current_user_has_role( 'administrator' ) ) { if ( wc_user_has_role( $args[0], 'administrator' ) ) { $caps[] = 'do_not_allow'; } elseif ( wc_current_user_has_role( 'shop_manager' ) ) { // Shop managers can only edit customer info. $userdata = get_userdata( $args[0] ); $shop_manager_editable_roles = apply_filters( 'woocommerce_shop_manager_editable_roles', array( 'customer' ) ); // phpcs:ignore WooCommerce.Commenting.CommentHooks.MissingHookComment if ( property_exists( $userdata, 'roles' ) && ! empty( $userdata->roles ) && ! array_intersect( $userdata->roles, $shop_manager_editable_roles ) ) { $caps[] = 'do_not_allow'; } } } break; } return $caps; } add_filter( 'map_meta_cap', 'wc_modify_map_meta_cap', 10, 4 ); /** * Get customer download permissions from the database. * * @param int $customer_id Customer/User ID. * @return array */ function wc_get_customer_download_permissions( $customer_id ) { $data_store = WC_Data_Store::load( 'customer-download' ); return apply_filters( 'woocommerce_permission_list', $data_store->get_downloads_for_customer( $customer_id ), $customer_id ); // phpcs:ignore WooCommerce.Commenting.CommentHooks.MissingHookComment } /** * Get customer available downloads. * * @param int $customer_id Customer/User ID. * @return array */ function wc_get_customer_available_downloads( $customer_id ) { $downloads = array(); $_product = null; $order = null; $file_number = 0; // Get results from valid orders only. $results = wc_get_customer_download_permissions( $customer_id ); if ( $results ) { foreach ( $results as $result ) { $order_id = intval( $result->order_id ); if ( ! $order || $order->get_id() !== $order_id ) { // New order. $order = wc_get_order( $order_id ); $_product = null; } // Make sure the order exists for this download. if ( ! $order ) { continue; } // Check if downloads are permitted. if ( ! $order->is_download_permitted() ) { continue; } $product_id = intval( $result->product_id ); if ( ! $_product || $_product->get_id() !== $product_id ) { // New product. $file_number = 0; $_product = wc_get_product( $product_id ); } // Check product exists and has the file. if ( ! $_product || ! $_product->exists() || ! $_product->has_file( $result->download_id ) ) { continue; } $download_file = $_product->get_file( $result->download_id ); // If the downloadable file has been disabled (it may be located in an untrusted location) then do not return it. if ( ! $download_file->get_enabled() ) { continue; } // Download name will be 'Product Name' for products with a single downloadable file, and 'Product Name - File X' for products with multiple files. // phpcs:ignore WooCommerce.Commenting.CommentHooks.MissingHookComment $download_name = apply_filters( 'woocommerce_downloadable_product_name', $download_file['name'], $_product, $result->download_id, $file_number ); $downloads[] = array( 'download_url' => add_query_arg( array( 'download_file' => $product_id, 'order' => $result->order_key, 'email' => rawurlencode( $result->user_email ), 'key' => $result->download_id, ), home_url( '/' ) ), 'download_id' => $result->download_id, 'product_id' => $_product->get_id(), 'product_name' => $_product->get_name(), 'product_url' => $_product->is_visible() ? $_product->get_permalink() : '', // Since 3.3.0. 'download_name' => $download_name, 'order_id' => $order->get_id(), 'order_key' => $order->get_order_key(), 'downloads_remaining' => $result->downloads_remaining, 'access_expires' => $result->access_expires, 'file' => array( 'name' => $download_file->get_name(), 'file' => $download_file->get_file(), ), ); ++$file_number; } } // phpcs:ignore WooCommerce.Commenting.CommentHooks.MissingHookComment return apply_filters( 'woocommerce_customer_available_downloads', $downloads, $customer_id ); } /** * Get total spent by customer. * * @param int $user_id User ID. * @return string */ function wc_get_customer_total_spent( $user_id ) { $customer = new WC_Customer( $user_id ); return $customer->get_total_spent(); } /** * Get total orders by customer. * * @param int $user_id User ID. * @return int */ function wc_get_customer_order_count( $user_id ) { $customer = new WC_Customer( $user_id ); return $customer->get_order_count(); } /** * Reset _customer_user on orders when a user is deleted. * * @param int $user_id User ID. */ function wc_reset_order_customer_id_on_deleted_user( $user_id ) { global $wpdb; if ( OrderUtil::custom_orders_table_usage_is_enabled() ) { $order_table_ds = wc_get_container()->get( OrdersTableDataStore::class ); $order_table = $order_table_ds::get_orders_table_name(); $wpdb->update( $order_table, array( 'customer_id' => 0, 'date_updated_gmt' => current_time( 'mysql', true ), ), array( 'customer_id' => $user_id, ), array( '%d', '%s', ), array( '%d', ) ); } if ( ! OrderUtil::custom_orders_table_usage_is_enabled() || OrderUtil::is_custom_order_tables_in_sync() ) { $wpdb->update( $wpdb->postmeta, array( 'meta_value' => 0, //phpcs:ignore WordPress.DB.SlowDBQuery.slow_db_query_meta_value ), array( 'meta_key' => '_customer_user', //phpcs:ignore WordPress.DB.SlowDBQuery.slow_db_query_meta_key 'meta_value' => $user_id, //phpcs:ignore WordPress.DB.SlowDBQuery.slow_db_query_meta_value ) ); } } add_action( 'deleted_user', 'wc_reset_order_customer_id_on_deleted_user' ); /** * Get review verification status. * * @param int $comment_id Comment ID. * @return bool */ function wc_review_is_from_verified_owner( $comment_id ) { $verified = get_comment_meta( $comment_id, 'verified', true ); return '' === $verified ? WC_Comments::add_comment_purchase_verification( $comment_id ) : (bool) $verified; } /** * Disable author archives for customers. * * @since 2.5.0 */ function wc_disable_author_archives_for_customers() { global $author; if ( is_author() ) { $user = get_user_by( 'id', $author ); if ( user_can( $user, 'customer' ) && ! user_can( $user, 'edit_posts' ) ) { wp_safe_redirect( wc_get_page_permalink( 'shop' ) ); exit; } } } add_action( 'template_redirect', 'wc_disable_author_archives_for_customers' ); /** * Hooks into the `profile_update` hook to set the user last updated timestamp. * * @since 2.6.0 * @param int $user_id The user that was updated. * @param array $old The profile fields pre-change. */ function wc_update_profile_last_update_time( $user_id, $old ) { wc_set_user_last_update_time( $user_id ); } add_action( 'profile_update', 'wc_update_profile_last_update_time', 10, 2 ); /** * Hooks into the update user meta function to set the user last updated timestamp. * * @since 2.6.0 * @param int $meta_id ID of the meta object that was changed. * @param int $user_id The user that was updated. * @param string $meta_key Name of the meta key that was changed. * @param mixed $_meta_value Value of the meta that was changed. */ function wc_meta_update_last_update_time( $meta_id, $user_id, $meta_key, $_meta_value ) { $keys_to_track = apply_filters( 'woocommerce_user_last_update_fields', array( 'first_name', 'last_name' ) ); // phpcs:ignore WooCommerce.Commenting.CommentHooks.MissingHookComment $update_time = in_array( $meta_key, $keys_to_track, true ) ? true : false; $update_time = 'billing_' === substr( $meta_key, 0, 8 ) ? true : $update_time; $update_time = 'shipping_' === substr( $meta_key, 0, 9 ) ? true : $update_time; if ( $update_time ) { wc_set_user_last_update_time( $user_id ); } } add_action( 'update_user_meta', 'wc_meta_update_last_update_time', 10, 4 ); /** * Sets a user's "last update" time to the current timestamp. * * @since 2.6.0 * @param int $user_id The user to set a timestamp for. */ function wc_set_user_last_update_time( $user_id ) { update_user_meta( $user_id, 'last_update', gmdate( 'U' ) ); } /** * Get customer saved payment methods list. * * @since 2.6.0 * @param int $customer_id Customer ID. * @return array */ function wc_get_customer_saved_methods_list( $customer_id ) { return apply_filters( 'woocommerce_saved_payment_methods_list', array(), $customer_id ); // phpcs:ignore WooCommerce.Commenting.CommentHooks.MissingHookComment } /** * Get info about customer's last order. * * @since 2.6.0 * @param int $customer_id Customer ID. * @return WC_Order|bool Order object if successful or false. */ function wc_get_customer_last_order( $customer_id ) { $customer = new WC_Customer( $customer_id ); return $customer->get_last_order(); } /** * When a user is deleted in WordPress, delete corresponding WooCommerce data. * * @param int $user_id User ID being deleted. */ function wc_delete_user_data( $user_id ) { global $wpdb; // Clean up sessions. $wpdb->delete( $wpdb->prefix . 'woocommerce_sessions', array( 'session_key' => $user_id, ) ); // Revoke API keys. $wpdb->delete( $wpdb->prefix . 'woocommerce_api_keys', array( 'user_id' => $user_id, ) ); // Clean up payment tokens. $payment_tokens = WC_Payment_Tokens::get_customer_tokens( $user_id ); foreach ( $payment_tokens as $payment_token ) { $payment_token->delete(); } } add_action( 'delete_user', 'wc_delete_user_data' ); /** * Store user agents. Used for tracker. * * @since 3.0.0 * @param string $user_login User login. * @param int|object $user User. */ function wc_maybe_store_user_agent( $user_login, $user ) { if ( 'yes' === get_option( 'woocommerce_allow_tracking', 'no' ) && user_can( $user, 'manage_woocommerce' ) ) { $admin_user_agents = array_filter( (array) get_option( 'woocommerce_tracker_ua', array() ) ); $admin_user_agents[] = wc_get_user_agent(); update_option( 'woocommerce_tracker_ua', array_unique( $admin_user_agents ), false ); } } add_action( 'wp_login', 'wc_maybe_store_user_agent', 10, 2 ); /** * Update logic triggered on login. * * @since 3.4.0 * @param string $user_login User login. * @param object $user User. */ function wc_user_logged_in( $user_login, $user ) { wc_update_user_last_active( $user->ID ); update_user_meta( $user->ID, '_woocommerce_load_saved_cart_after_login', 1 ); } add_action( 'wp_login', 'wc_user_logged_in', 10, 2 ); /** * Update when the user was last active. * * @since 3.4.0 */ function wc_current_user_is_active() { if ( ! is_user_logged_in() ) { return; } wc_update_user_last_active( get_current_user_id() ); } add_action( 'wp', 'wc_current_user_is_active', 10 ); /** * Set the user last active timestamp to now. * * @since 3.4.0 * @param int $user_id User ID to mark active. */ function wc_update_user_last_active( $user_id ) { if ( ! $user_id ) { return; } update_user_meta( $user_id, 'wc_last_active', (string) strtotime( gmdate( 'Y-m-d', time() ) ) ); } /** * Translate WC roles using the woocommerce textdomain. * * @since 3.7.0 * @param string $translation Translated text. * @param string $text Text to translate. * @param string $context Context information for the translators. * @param string $domain Text domain. Unique identifier for retrieving translated strings. * @return string */ function wc_translate_user_roles( $translation, $text, $context, $domain ) { // translate_user_role() only accepts a second parameter starting in WP 5.2. if ( version_compare( get_bloginfo( 'version' ), '5.2', '<' ) ) { return $translation; } if ( 'User role' === $context && 'default' === $domain && in_array( $text, array( 'Shop manager', 'Customer' ), true ) ) { return translate_user_role( $text, 'woocommerce' ); } return $translation; } add_filter( 'gettext_with_context', 'wc_translate_user_roles', 10, 4 ); How to Use the 1xbet Online Chat Support Effectively – Barter Up Now – Trade without Money
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  • ahtsham
  • September 29, 2025

How to Use the 1xbet Online Chat Support Effectively

How to Use the 1xbet Online Chat Support Effectively

Using the 1xbet online chat support effectively is key to resolving your queries quickly and efficiently. Whether you need help with account issues, betting rules, deposit methods, or technical problems, the live chat feature offers immediate assistance from customer service representatives. To make the most out of this support channel, it’s important to be clear, concise, and prepared before initiating the chat. This article will guide you through the best practices for using 1xbet’s online chat support, ensuring you get accurate responses in minimal time.

Understanding the 1xbet Online Chat Support

The 1xbet online chat support is a real-time messaging service designed to help users with their concerns without delay. Available 24/7, it provides a direct communication line between customers and support agents. Unlike email or contact forms that can take hours or days for a reply, chat support delivers instant responses, making it ideal for urgent inquiries. The chat is accessible from both the desktop site and the mobile app, allowing users to get help anytime, anywhere. It covers everything from account verification to game rules, bonuses, deposits, and withdrawals. Knowing this service is your best option for immediate help is the first step to using it effectively.

Preparing for a Productive Chat Session

Before starting a chat session with 1xbet support, preparation is essential. Gather all relevant information and documents related to your issue beforehand. This might include your account ID, transaction details, screenshots of error messages, or betting slips. Having these ready will prevent unnecessary back-and-forth and speed up the resolution process. Additionally, think about the exact question or problem you want to address and phrase it clearly and politely to the agent. Good communication encourages faster, more accurate help. Avoid vague descriptions like “it doesn’t work” and instead specify what action failed and when it happened 1xbet.

Key Items to Prepare Before Contacting 1xbet Chat Support

  • Your 1xbet account username or ID
  • Details of the transaction or bet in question
  • Error messages or screenshots related to the problem
  • Information about your device and browser (if the issue is technical)
  • A clear and concise description of the problem
  • Any previous correspondence or ticket numbers if you contacted support earlier

How to Initiate and Navigate the Chat Support

Starting a chat session on 1xbet is straightforward but knowing where to find it can save time. On the desktop interface, the chat icon is typically located at the bottom right corner of the screen. On mobile, it can be accessed via the ‘Help’ or ‘Support’ section in the app menu. Once you click to open the chat, you’ll usually be greeted by either a bot that collects preliminary information or directly by a live agent. Be patient and answer any automated prompts carefully. If your problem is complex, requests for escalation may be necessary, which the agent can facilitate. During the chat, keep your responses quick and to the point to help the agent assist you promptly.

The Best Practices for Communicating with Support Agents

Effective communication is crucial when using online chat support. Here are some valuable tips to ensure your interaction is successful:

  1. Be polite and patient. Using courteous language fosters goodwill and often results in better service.
  2. Stay focused on one issue at a time. Avoid mixing multiple problems in one conversation to prevent confusion.
  3. Use simple and clear language. Avoid jargon or unnecessary details to make your problem easy to understand.
  4. Provide complete information upfront. This reduces the need for follow-up questions and speeds up the resolution.
  5. Confirm solutions offered. If the agent provides steps to fix your issue, repeat them back to ensure understanding.
  6. Ask for additional help if needed. Don’t hesitate to request escalation or further explanations if you’re unsatisfied with the answers.

What to Do if Chat Support Cannot Resolve Your Issue

There may be situations where the 1xbet online chat support cannot immediately solve your problem due to its complexity or verification requirements. In such cases, the agent might open a formal support ticket or direct you to other support channels like email or phone assistance. It’s important to keep the ticket number or confirmation details safe for follow-up. You can also check the comprehensive FAQ section on the 1xbet website, which addresses many common problems. Sometimes, restarting the app or clearing your browser cache can fix technical glitches without needing further help. Remember, persistence and clear documentation speed up the troubleshooting process.

Conclusion

Effectively using 1xbet’s online chat support requires preparation, clear communication, and patience. By gathering necessary information ahead of time, choosing the correct support entry point, and following best practices during the chat, users can resolve their inquiries much faster. While chat is the quickest way to get help, knowing additional resources and how to escalate issues when needed is equally important. Whether you are a beginner or frequent bettor, mastering the online chat support enhances your overall experience on 1xbet.

Frequently Asked Questions (FAQs)

1. Is 1xbet chat support available 24/7?

Yes, the 1xbet online chat support operates 24 hours a day, 7 days a week, allowing users to get help at any time.

2. Can I upload documents through the chat?

Typically, 1xbet chat supports the sending of screenshots and files, which helps clarify your issue for the support agent.

3. What languages does 1xbet chat support offer?

The chat supports multiple languages, including English, Russian, Spanish, and others, depending on your selected region.

4. What should I do if my chat request goes unanswered?

If your chat request is not answered promptly, try refreshing the page or reaching out via alternative channels like email or phone.

5. How do I escalate an issue if the chat agent cannot help?

You can request the agent to escalate your issue to a higher-level support team or open a formal ticket for further examination.

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